Help
Returns & exchanges
Thirty days, no restocking fee, no interrogation. If it does not fit your dog or your head, send it back.
Email us
Send your order number and what went wrong to support@bgkpetsupply.com within 30 days of delivery.
We send a label
You get a prepaid return label, usually the same business day. Exchanges and our mistakes ship free both ways.
Pack it up
Original condition, tags on where they came with tags. The original box is fine but not required.
Refund or swap
Refunds land 3–5 business days after we receive it. Exchanges ship as soon as the return scans.
What we can take back
- Unworn apparel and hats in original condition within 30 days of delivery.
- Collars, leads and harnesses that have been tried on but not used outdoors — we understand you have to put it on the dog to know.
- Anything defective, at any point inside the first 30 days. Stitching that fails, hardware that breaks, straps or toggles that fail — that is on us.
What we cannot
- Items returned more than 30 days after delivery.
- Gear that has been chewed through, used outdoors extensively, or washed against the care instructions.
- Final sale and clearance items, marked as such at checkout.
- Gift cards.
Exchanges
Wrong size is the most common reason people write in, and it is the easiest to fix. Tell us the size you want and we will send it as soon as your return scans into the carrier — you do not have to wait for it to reach us. Check the size guide first so the second one lands right.
Refunds
Refunds go back to the original payment method 3–5 business days after we receive the return. Your bank may take a few days more to show it. Original shipping is refunded only when the return is our error.
Damaged on arrival
Photograph it and email us within 7 days. We will ship a replacement immediately and you will not need to return the damaged one.
Anything else, just get in touch. We would rather sort it out than have you stuck with something you do not use.